As a property management company, Rent in Ottawa is here to help ensure your property ownership operates smoothly and without hiccups. However, we also believe in relaying all important information to landlords and property owners to ensure the best results possible when it comes to tenant retention. Here are five key tips to bear in mind to keep your renters happy, healthy, and content.
Air Conditioning Maintenance
If there's one thing that will drive your tenants to leave without hesitation, it will be a lack of reliable air conditioning. Whether this depends on the type of system installed or the level of care when it comes to maintenance remains to be seen, but ensuring that each unit maintains comfortable, sufficiently cool indoor temperatures is essential to the health and happiness of all tenants. If a summer heatwave hits and the air conditioning-related needs of renters aren't met, it's only going to be a matter of time before they can't stand it and go elsewhere.
Response to Repair Requests
Regardless of whether you work with a property management company or not, proper and professional responsiveness to repair or maintenance requests is essential. It shows tenants that you care about their well-being and that their payment is going towards maintaining the units they live in. It needs to be communicated to them that proper procedures are in place to address complaints, perform necessary repairs correctly, and keep everything running smoothly.
The safety of your tenants is of paramount importance. If a resident doesn't feel secure or comfortable in their own unit or building, they will leave quickly, leaving you with a vacancy and reduced income. Encourage tenants to stay for the long term by implementing security features such as upgraded deadbolt and intercom systems, new locks, and even wall-mounted security systems (or any combination).
Your property needs to look and feel good not just on the inside, but on the outside as well. Unsightly, run-down buildings can attract the wrong kind of company, from pests to even those who are up to no good. Keep things clean, tidy, and alive by having the building and exterior areas of units washed down, given a fresh lick of paint, and generally spruced up. Healthy and neatly-maintained gardens are another great solution – they may even convince your tenants further that your property is a clean and happy place to be.
Property management on your own can be a stressful process, and it's perfectly normal to misstep when it comes to retaining tenants. The team at Rent in Ottawa Property Management Services is available to take care of things to help maximize the potential of each property you own, complete with better tenant retention. Contact us today for further information.